"Please let me take the time to thank IRIS for conducting our most recent Community Survey. Quite a number of outcomes came out of it for Council. Firstly, the trouble-free and smooth process that was utilised by IRIS was really quite remarkable. Everything that was promised was delivered on time and on budget. Not a single problem, not a single issue! Thank you.
"Next we thought we knew exactly what we wanted to do and that it would be what people wanted. Wrong. Not entirely so, but the survey indicated that our opinion was not truly representative of our community's real feelings on certain issues. Your survey work has allowed Council to make the necessary adjustments only made possible by listening to what the majority want from us.
"Following on your report's well constructed and delivered outcomes, Council were able to complete our waste management strategy for the next 5 years. Furthermore, we have made placement in that plan to have regular updates based on the outcomes of reliable community surveys. This process has driven home to us the relevance and importance of reliable survey data. I would like to finish up by saying that if I could pick just three accurate words to describe the IRIS methodology and subsequent report from that survey, it would be 'fair and valid'."
Dan Meehan, Wollondilly Shire Council
"The IRIS team provides us with important market and business intelligence that allows us to better connect with our customers and staff. IRIS' approach to understanding our business strategy and objectives is thorough, and their professional expertise ensures they deliver over and above our expectations on every research project they undertake."
Nieves Murray, Chief Executive, IRT
"The research was of such high quality that it was accepted as a true and accurate reflection of the community's attitude towards the (critical) partnership and I have no doubt that it was a crucial factor in us being able to secure the new partner without any objection from government... IRIS Research will continue to be the first company Panthers considers using for all future research."
Shannon Donato, Marketing Manager, Penrith Panthers
"We we looking for a simple and cost effective way of establishing brand awareness measures, and the IRIS omnibus survey was the ideal place to start."
"Over the past 15 years IRIS has performed many community surveys for the council, these surveys have provided valuable information and feedback about our residents' satisfaction with council services, as well as information about planning for the future. IRIS has made a positive contribution to the growth and development of Shellharbour City over the past 30 years with their thorough, professional and timely work."
Peter Masterson, Group Manager Corporate Planning, Shellharbour City Council
"Council would like to take this opportunity to thank IRIS Research for the professionalism and skill shown in developing the Goulburn Mulwaree Economic Development and Tourism plan. The attention to detail and your enthusiasm and willingness to go above and beyond the specifications has been much appreciated and the quality of the product is a direct result of the excellent process and co-operative efforts of both your team and stakeholders."
Goulburn Mulwaree Council
"IRIS Research have conducted four City-wide resident telephone surveys for Penrith City Council over five years. Their expertise, proactive customer service and professionalism in all aspects has been excellent throughout."
Penrith City Council
"Lane Cove carried out an extensive consultation process with IRIS which included deliberative polls and focus groups. The professionalism of the staff ensured this complex project ran smoothly and without fault."
Lane Cove Council
"We have used IRIS for two years. They have a collaborative approach to developing the survey tool are very approachable and the presentation of results in the report and formal presentation is clear."
"We have been very impressed with the professionalism and flexiblity shown by IRIS Research.? They have responded to our needs and provided guidance to ensure meaningful outcomes."
Baulkham Hills Shire
"We have found the quality of work and the ability of IRIS team members to be outstanding".
Peter O'Rourke, Director of Community & Corporate Services, Shellharbour City Council
"I would strongly recommend (IRIS) to anyone who requires
Tanyia Tuckey, Community Relations Manager, Sydney Water
"We commend IRIS's enthusiasm in helping us work through
the complexities of the survey design and ever willingness to accommodate our evolving needs."
Allan Burgess, Project Chairman on behalf of Dairy Research and Development Corporation and National Land and Water Resources
"IRIS have been an invaluable resource, providing useful
information in relation to competitive market share, brand awareness, new product development, advertising tracking and consumer trend data."
Daniel Lindgren, Manager Marketing, Illawarra Mutual Building Society Ltd.
"IRIS conducts surveys and consultations with the highest
professional standards and in a timely manner".
Matt Waugh, Manager Corporate Relations, Wollongong City Council
"Projects have met the agreed performance criteria of cost, time and outcomes and in many cases have exceeded our expectations".
John Riggall, General Manager, Illawarra Waste Management